WordPress FAQ

Adding a Frequently Asked Questions (FAQ) section to your WordPress website will help answer any common questions, problems or concerns your audience may have. A WordPress FAQ section should be the first point of call for your site’s visitors, and it can be an excellent way to connect with your audience and deal with their needs. It will also save you time answering countless emails that all contain the same questions.

In this article, you’ll learn how to add an FAQ section to your website using the free Quick and Easy FAQs plugin. We’ll cover how to:

  • Install Quick and Easy FAQs.
  • Write the questions and answers for your FAQ section using the Quick and Easy FAQs Editor.
  • Create groups of FAQs.
  • Display an FAQ section in three different layouts on your website.

After reading this article, you’ll know exactly how to create a user-friendly FAQ section at your site.

An overview of Quick and Easy FAQs

Quick and Easy FAQs is a free plugin that lets you:

  • Add an FAQ section anywhere on your site using a shortcode.
  • Choose from different styling options to make your FAQ section match your site’s design.

Here’s how to use it to get up and running with your WordPress FAQ section.

Installing Quick and Easy FAQs

Because Quick and Easy FAQs is listed at WordPress.org, it’s easy to install on your website:

  • Go to Plugins > Add New
  • Search for Quick and Easy FAQs
  • Click Install Now
  • Click Activate after WordPress installs the plugin for you
Install WordPress FAQ

Setting up Quick and Easy FAQs

Once the plugin is installed, you can use the Quick and Easy FAQs editor to start writing your questions and answers.

Writing the questions and answers

From your WordPress dashboard menu, select FAQs > Add New. 

FAQ Menu

A new page entitled Add New FAQ will now open. Here you can create your first frequently asked question. Type the question in the Title box. Then write the answer in the content area below.

Add New FAQ

Once you are happy with your FAQ, select Publish. To write additional questions, just repeat the same process. You can always find a full list of all your questions and answers by clicking on FAQs in your WordPress dashboard menu.

Creating an FAQ group

If you have a lot of FAQs, you might want to group them into different sections so that:

  • You can use different FAQ lists on different pages
  • Your visitors can more easily find questions that address certain areas

To create an FAQ group, go to FAQs > Groups:

FAQ Group

Give your group a name, a relevant slug, and a description. Then click Add New FAQ Group at the bottom. You can repeat the process to create multiple groups.

Assigning an FAQ to a group

To assign an FAQ to a group, you will need to individually edit each FAQ that you have created. To do so, click FAQ from the WordPress menu. Select the FAQ you would like to add to the new group and then click on Quick Edit.

FAQs Quick Edit

Here, under FAQ Groups, you can select the appropriate group and then click Update.

Quick Edit

Alternatively, for each new FAQ you create, you can immediately add it to a group from within the FAQ Editor by using the FAQ Groups option on the right side:

Add to Group

Displaying a WordPress FAQ section on your website

Once you’ve finished adding your FAQs, the next step is to actually display them on your site so that your visitors can read them.

To do this, you can use a shortcode to add FAQs, or an FAQ group, in three different layouts…

  • List Style
  • Toggle Style
  • Filterable Toggle Style

You can find all the shortcodes variables at the Quick and Easy FAQs plugin page, but we’ll also show you some of the most common uses below.

Displaying an FAQ section in a List Style

To insert your FAQ, you just need to add the [faqs] shortcode to any post, page, or text widget:

Shortcode

The default [faqs] shortcode uses the list style. A user can click on any question and will then be taken down the page to the specific question and its answer.
List Style

Other List Style shortcode options include…

Click here to see shortcode options
  • To display all FAQs, but separated by groups, use the shortcode [faqs grouped="yes"].
  • If you want to show just one group, use the shortcode [faqs filter='group-slug']
  • Or, if you want to show a number of specific FAQ groups, use the shortcode [faqs filter='group-slug,another-group-slug']

Displaying an FAQ section in a Toggle Style

A Toggle Style creates a professional looking FAQ section. Here a user can toggle between the questions and answers, easily viewing all questions and opening each answer when needed.
FAQ Toggle Style

Here are the four shortcode options for displaying an FAQ section in a Toggle Style…

Click here to see shortcode options
  • Display all FAQ [faqs style='toggle']
  • Show all FAQ but separated by groups [faqs style='toggle' grouped='yes']
  • Show just one particular FAQ group [faqs style='toggle' filter='group-slug']
  • Display more than one specific group [faqs style='toggle' filter='group-slug,another-group-slug']

Displaying an FAQ section in a Filterable Toggle Style

Using a Filterable Toggle Style layout is a good option if you want to display more than one FAQ group, especially when each group also contains a large number of FAQs.
Filterable Toggle

Groups are kept separate, so users can switch between groups, as well as toggle between questions and answers. This ensures your FAQ section remains organized, providing a user-friendly layout.

To display your FAQ groups in a Filterable Toggle Style, add the [faqs style='filterable-toggle'] shortcode to the appropriate page or post.

Final thoughts on how to add a WordPress FAQ section to your site

As you can see, Quick and Easy FAQs is an extremely useful plugin.  This solution gives you a range of options for how your FAQs are grouped and displayed, which makes it easy to create FAQ sections that cater to your website’s individual needs.

For a more comprehensive solution, you also might want to consider adding a knowledge base to WordPress.

Have you used a different WordPress FAQ plugin that you would like to recommend? If so, please share your thoughts in the comments below…
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