- \n
- Why your store might need a chatbot<\/a><\/li>\n\n\n\n
- How to choose a chatbot<\/a><\/li>\n\n\n\n
- Best chatbots of 2021<\/a><\/li>\n<\/ul>\n\n\n\n\t\t
<\/div>\n\t\t\t\n\t\t \t\n\t\t \t\tHow an #ecommerce #chatbot can improve your online #store: 6 top tools compared \ud83e\udd16<\/a>\n\t\t \t<\/div>\n\t\t \t\n\t\t \tClick To Tweet \n\t\t \t\t<\/span>\n\t\t \t<\/a>\n\t\t <\/div>\n\t\t<\/div>\n<\/div>\n\n\n\nWhy you might need an ecommerce chatbot<\/h2>\n\n\n\n
You could have the best online store on the web. Unfortunately, if you provide poor customer service, you likely won’t have much success.<\/p>\n\n\n\n
Similar to live chat software<\/a>, there are many benefits to using an ecommerce chatbot on your website. The most important is that doing so can significantly enhance your customer service operations and your visitors’ experiences. <\/p>\n\n\n
\n![\"An](\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2021\/05\/ecommerce-chatbot.png\")
<\/figure><\/div>\n\n\nSome of the advantages of using an ecommerce chatbot include:<\/p>\n\n\n\n
- \n
- You can immediately greet customers when they arrive on your site to provide a more personalized experience<\/li>\n\n\n\n
- Chatbots can automatically recommend articles, frequently asked questions (FAQs), and other resources to help shoppers solve problems<\/li>\n\n\n\n
- They can point users to specific pages on your site that might be of interest to them<\/li>\n\n\n\n
- You can offer product recommendations<\/a> via your chatbot to drive sales<\/li>\n\n\n\n
- Using a chatbot enables you to gather information about visitors to help personalize their shopping experiences, such as collecting email addresses to add to your mailing list<\/li>\n\n\n\n
- Chatbots can complete buyers’ purchases for them<\/li>\n<\/ul>\n\n\n\n
Chatbots can be particularly helpful when you don’t have a large support team (or one at all) and need help managing customer inquiries and questions. <\/p>\n\n\n\n
Even if you’re capable of handling your customer service operations during working hours, chances are that some shoppers may browse your store during ‘off’ periods. A chatbot can make sure they have access to assistance if they need it.<\/p>\n\n\n
<\/div>\n\n\n\nHow to choose an ecommerce chatbot tool<\/h2>\n\n\n\n
There are a handful of aspects you’ll likely want to consider when choosing a chatbot. One of the most important is its ease of use. As with any type of tool you use on your site, it’s important to make sure that it’s one you’ll be able to navigate and configure on your own, especially if you’re a beginner.<\/p>\n\n\n\n
In the same vein, you may also want to ensure that an adequate amount of support and documentation is offered with your chatbot plugin. This is why we also recommend that any solution you select is one that is actively maintained and updated by the developer. <\/p>\n\n\n\n
Another factor to consider is which ecommerce platforms your preferred chatbot can operate on. For example, some tools are specific to WooCommerce<\/a> while others are geared toward WordPress users in a more general sense or other ecommerce tools. One is not necessarily better than the other, but it is essential to make sure that the ecommerce chatbot you choose is compatible with the current tools, platforms, and solutions you use. <\/p>\n\n\n\n
Finally, you’ll likely want to consider the price. Fortunately, many chatbots are relatively inexpensive, and there’s an option for just about any budget.<\/p>\n\n\n
<\/div>\n\n\n\nBest ecommerce chatbots for 2021<\/h2>\n\n\n\n
Now that we understand more about the benefits of ecommerce chatbots and what factors to consider when choosing one, let’s take a look at some quality options. Below are six of the best ecommerce chatbots currently on the market. For each, we’ll discuss its features, price, and potential audience.<\/p>\n\n\n\n
- \n
- ChatBot<\/a><\/li>\n\n\n\n
- Lyro<\/a><\/li>\n\n\n\n
- FLOW XO<\/a><\/strong><\/li>\n\n\n\n
- WP-Chatbot<\/a><\/strong><\/li>\n\n\n\n
- Chatfuel<\/a><\/strong><\/li>\n\n\n\n
- Botmother<\/a><\/strong><\/li>\n<\/ul>\n\n\n
<\/div>\n\n\n\n1. ChatBot<\/a><\/h3>\n\n\n\n
This is a chatbot that belongs to LiveChat – the popular live chat tool for businesses. It was built to offer your online store the automation you need to keep the conversations with your customers going. Even though it is based on AI, ChatBot builds up a friendly dialogue to make customers feel like they are talking with a human.<\/p>\n\n\n
\n![\"ChatBot](\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/07\/chatbot-by-livechat.png\")
<\/figure><\/div>\n\n\nIt’s fun to create a chatbot with this tool because you have a visual interface where you can drag, drop, and play with the chat elements the way you want.<\/p>\n\n\n
\n![\"creating](\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/07\/customer-service-bot-with-ChatBot.png\")
<\/figure><\/div>\n\n\n\u2699\ufe0f Features<\/strong><\/h4>\n\n\n\n
- \n
- Pre-built templates and free workflows<\/li>\n\n\n\n
- Machine learning algorithms to help you improve responses<\/li>\n\n\n\n
- Integration with Facebook Messenger, Slack, WordPress, Shopify, WhatsApp, and more<\/li>\n\n\n\n
- Possibility for customers to create help tickets<\/li>\n\n\n\n
- Automatic chat transcripts<\/li>\n\n\n\n
- Goal and conversion tracking system<\/a><\/li>\n\n\n\n
- Interactive elements within messages such as carousels, buttons, and quick replies<\/li>\n<\/ul>\n\n\n\n
\ud83d\udcb5 Pricing<\/strong><\/h4>\n\n\n\n
Free trial, then $52\/month<\/a><\/p>\n\n\n
Get started with ChatBot<\/span><\/a><\/div>\n<\/div>\n\n\n\n2. Lyro<\/a><\/h3>\n\n\n
\n![\"Lyro](\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/07\/lyro-chatbot.png\")
<\/figure><\/div>\n\n\nLyro is a chatbot powered by Tidio – the customer service software. It works as a human agent that offers personalized support via a live chat. Configuring your live chat with Lyro is straightforward, as the tool walks you through the process after you sign up. You can set up customer or sales oriented messages, based on your goals.<\/p>\n\n\n
\n![\"configuring](\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/07\/configuring-Lyro.png\")
<\/figure><\/div>\n\n\n\u2699\ufe0f Features<\/strong><\/h4>\n\n\n\n
- \n
- Easy integration with WooCommerce, BigCommerce, Magento, Shopify, PrestaShop, and more<\/li>\n\n\n\n
- Friendly and intuitive dashboard<\/li>\n\n\n\n
- Pre-chat surveys for leads<\/li>\n\n\n\n
- Knowledge base for common customer questions and ticketing system<\/a><\/li>\n\n\n\n
- Chatbot templates for conversions<\/li>\n\n\n\n
- Create email marketing campaigns via pre-made templates<\/li>\n\n\n\n
- Track statistics for various events<\/li>\n<\/ul>\n\n\n\n
\ud83d\udcb5 Pricing<\/strong><\/h4>\n\n\n\n
Free for up to 50 conversations\/month. Then, \u20ac29\/month<\/a> for more features<\/p>\n\n\n
Get started with Lyro<\/span><\/a><\/div>\n<\/div>\n\n\n\n3. FLOW XO<\/a><\/h3>\n\n\n
\n![\"The](\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2021\/05\/flowxo-website.png\")
<\/figure><\/div>\n\n\nFLOW XO is a powerful tool that lets you build chatbots for WordPress sites<\/a>, Facebook, Slack, and more. It’s an incredibly flexible platform and you can use it for a wide variety of purposes, including lead generation, live chat, and more.<\/p>\n\n\n\n
You can also choose from bot templates, including ones for purchasing tickets, answering FAQs, registering accounts, etc. It also boasts an intuitive, easy-to-use User Interface (UI), making it a solid choice for any skill level.<\/p>\n\n\n
\n![\"The](\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2021\/05\/flowxo-account-dashboard.png\")
<\/figure><\/div>\n\n\nFLOW XO also offers flexible pricing. You can start with a free plan, then upgrade once you’re ready to commit to a premium solution and extend your bot functionality.<\/p>\n\n\n\n
\u2699\ufe0f Features<\/strong><\/h4>\n\n\n\n
- \n
- Integration with multiple platforms including WordPress, Facebook Messenger, Slack, and more<\/li>\n\n\n\n
- Dedicated ecommerce integrations for WooCommerce and BigCommerce<\/li>\n\n\n\n
- Lead generation tools<\/li>\n\n\n\n
- Payment acceptance<\/li>\n\n\n\n
- Live chat<\/li>\n\n\n\n
- Bot templates<\/li>\n<\/ul>\n\n\n\n
\ud83d\udcb5 Pricing<\/strong><\/h4>\n\n\n\n
Start for free, then upgrade for $19 per month<\/a><\/p>\n\n\n
- Interactive elements within messages such as carousels, buttons, and quick replies<\/li>\n<\/ul>\n\n\n\n
- Lyro<\/a><\/li>\n\n\n\n
- How to choose a chatbot<\/a><\/li>\n\n\n\n