{"id":14427,"date":"2018-07-17T12:00:39","date_gmt":"2018-07-17T09:00:39","guid":{"rendered":"https:\/\/themeisle.com\/blog\/?p=14427"},"modified":"2023-09-14T15:22:15","modified_gmt":"2023-09-14T12:22:15","slug":"wordpress-helpdesk","status":"publish","type":"post","link":"https:\/\/themeisle.com\/blog\/wordpress-helpdesk\/","title":{"rendered":"How to Create a WordPress Helpdesk, Quickly and for Free"},"content":{"rendered":"\n<p>Are you interested in adding a WordPress helpdesk to your site? Unlike using those SaaS tools where you have to pay a fee <em>every single month<\/em>, a WordPress helpdesk plugin can give you a solid basic helpdesk inside WordPress <strong>for free<\/strong> (<em>or for a one-time fee, if you want extra functionality<\/em>).<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>That means you can still offer great support, but at a fraction of the cost.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>In this post, we&#8217;ll show you how to create your very own WordPress helpdesk using a popular free plugin (with optional premium add-ons).<\/p>\n\n\n\n<p>Let&#8217;s dive in! \ud83e\udd7d<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t<div class='ti-tweet-clear'><\/div>\n\t\t\t<div class='ti-tweet_wrapper'>\n\t\t    \t<div class='ti-tweet_text'>\n\t\t    \t\t<a href='https:\/\/twitter.com\/share?text=Learn+how+to+add+a+%23helpdesk+to+%23WordPress+site+using+the+free+%40_AwesomeSupport+%23plugin+%F0%9F%96%B1%EF%B8%8F&via=themeisle&related=themeisle&url=https:\/\/themeisle.com\/blog\/wordpress-helpdesk\/' target='_blank' rel='nofollow'>Learn how to add a #helpdesk to #WordPress site using the free @_AwesomeSupport #plugin \ud83d\uddb1\ufe0f<\/a>\n\t\t    \t<\/div>\n\t\t    \t<div class='ti-tweet_sharebtn'>\n\t\t    \t<a href='https:\/\/twitter.com\/share?text=Learn+how+to+add+a+%23helpdesk+to+%23WordPress+site+using+the+free+%40_AwesomeSupport+%23plugin+%F0%9F%96%B1%EF%B8%8F&via=themeisle&related=themeisle&url=https:\/\/themeisle.com\/blog\/wordpress-helpdesk\/' target='_blank' rel='nofollow'>Click To Tweet \n\t\t    \t\t<span><\/span>\n\t\t    \t<\/a>\n\t\t    <\/div>\n\t\t<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"su-divider su-divider-style-dotted\" style=\"margin:40px 0;border-width:1px;border-color:#999999\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Why use a WordPress helpdesk?<\/h2>\n\n\n\n<p>\ud83d\udc49 Helpdesks take your customer support to the next level:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Good for customers<\/strong>. Customers can easily submit tickets right from the front-end of your site using <a href=\"https:\/\/themeisle.com\/blog\/add-a-contact-form-to-wordpress\/\">a form<\/a> that you control.<\/li>\n\n\n\n<li><strong>Easier organization<\/strong>. You can keep all information, including attachments and chat history, centralized in one spot. You can even integrate with certain plugins &#8211; like WooCommerce &#8211; to instantly see a user&#8217;s purchase history.<\/li>\n\n\n\n<li><strong>Prioritization<\/strong>. Helpdesks let you track priorities and due dates so that you can offer better support.<\/li>\n\n\n\n<li><strong>Flexible<\/strong>. Even if you don&#8217;t have customers, helpdesks can help you manage internal support for your organization.<\/li>\n<\/ul>\n\n\n\n<p>You can probably think of plenty of other benefits, as well. So rather than us continuing to try and convince you, let&#8217;s just jump into the how-to!<\/p>\n\n\n<div class=\"su-divider su-divider-style-dotted\" style=\"margin:40px 0;border-width:1px;border-color:#999999\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How to add a WordPress helpdesk to your site<\/h2>\n\n\n\n<p>Whether you&#8217;re running a WooCommerce store in need of some solid support extensions, you&#8217;re trying to make an internal helpdesk for your workers to use, or you&#8217;re managing any other type of business, the steps below will guide you in the process of launching your WordPress helpdesk.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#fff5e0\">\ud83d\ude80 <strong>Quick summary:<\/strong> install <a href=\"https:\/\/sr.wordpress.org\/plugins\/awesome-support\/\">Awesome Support<\/a>, run its setup wizard, let it create your ticket pages, test the front-end submission flow, and then manage replies from <strong>Tickets \u2192 All Tickets<\/strong> in your dashboard. The free plugin covers the core ticket system, while some advanced workflows and deeper integrations are still handled by premium add-ons.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Step 1: <a href=\"#step-1\">Install the Awesome Support plugin<\/a><\/li>\n\n\n\n<li>Step 2: <a href=\"#step-2\">Launch the setup wizard<\/a><\/li>\n\n\n\n<li>Step 3: <a href=\"#step-3\">Test your WordPress helpdesk on the frontend<\/a><\/li>\n\n\n\n<li>Step 4: <a href=\"#step-4\">Reply to tickets from the WordPress backend<\/a><\/li>\n<\/ul>\n\n\n<div class=\"su-divider su-divider-style-default\" style=\"margin:40px 0;border-width:15px;border-color:#4267cf\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step-1\">Step 1: Install the Awesome Support plugin \ud83d\udd0c<\/h3>\n\n\n\n<p>To get started, download and install the <a href=\"https:\/\/sr.wordpress.org\/plugins\/awesome-support\/\">Awesome Support plugin<\/a>. This WordPress helpdesk plugin offers many free features without having to upgrade. Awesome Support also includes free WooCommerce dashboard integration for ticket page links, while more advanced WooCommerce support features and other extras still require premium add-ons. I also recommend checking out the <a href=\"https:\/\/getawesomesupport.com\/\" target=\"_blank\" rel=\"noopener\">premium version<\/a> if you want deeper WooCommerce integration or cool features like the ability to put internal notes on tickets.<\/p>\n\n\n<div class=\"wp-pic-wrapper align-center large\" style=\"margin:20px 0;\"><div class=\"wp-pic large plugin scheme2\"  id=\"wp-pic-awesome-support\" ><div class=\"wp-pic-large\" style=\"display: none;\">\n\t<div class=\"wp-pic-large-content\">\n\t\t<a rel=\"nofollow\" class=\"wp-pic-asset-bg\" href=\"https:\/\/wordpress.org\/plugins\/awesome-support\/\" target=\"_blank\" title=\"WordPress.org Plugin Page\">\n\t\t\t<img data-opt-id=1845241541  fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/ps.w.org\/awesome-support\/assets\/banner-772x250.jpg?rev=1849681\" alt=\"Awesome Support &#8211; WordPress HelpDesk &amp; Support Plugin\" \/>\t\t\t<span class=\"wp-pic-asset-bg-title\"><span>Awesome Support &#8211; WordPress HelpDesk &amp; Support Plugin<\/span><\/span>\n\t\t<\/a>\n\t\t<div class=\"wp-pic-half-first\">\n\t\t\t<a rel=\"nofollow\" class=\"wp-pic-logo\" href=\"https:\/\/wordpress.org\/plugins\/awesome-support\/\" style=\"background-image: url(https:\/\/ps.w.org\/awesome-support\/assets\/icon-256x256.png?rev=1849681 );\" target=\"_blank\" title=\"WordPress.org Plugin Page\"><\/a>\n\t\t\t<p class=\"wp-pic-author\">Author(s):\t\t\t\t\t\t\t\t\t<a rel=\"nofollow\" href=\"https:\/\/profiles.wordpress.org\/awesomesupport\/\">awesomesupport<\/a>\n\t\t\t\t\t\t\t<\/p>\n\t\t\t<p class=\"wp-pic-version\"><span>Current Version:<\/span> 6.3.9<\/p>\n\t\t\t<p class=\"wp-pic-updated\"><span>Last Updated:<\/span> May 26, 2026<\/p>\n\t\t\t<p><a rel=\"nofollow\" class=\"wp-pic-dl-link\" href=\"https:\/\/downloads.wordpress.org\/plugin\/awesome-support.6.3.9.zip\" title=\"Direct download\">Direct Download<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"wp-pic-half-last\">\n\t\t\t<div class=\"wp-pic-bottom\">\n\t\t\t\t<div class=\"wp-pic-bar\">\n\t\t\t\t\t<a rel=\"nofollow\" href=\"https:\/\/wordpress.org\/support\/view\/plugin-reviews\/awesome-support\" class=\"wp-pic-rating\" target=\"_blank\" title=\"Ratings\">\n\t\t\t\t\t\t70%<em>Ratings<\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<a rel=\"nofollow\" href=\"https:\/\/downloads.wordpress.org\/plugin\/awesome-support.6.3.9.zip\" class=\"wp-pic-downloaded\" target=\"_blank\" title=\"Direct download\">\n\t\t\t\t\t\t6,000+<em>Installs<\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<a rel=\"nofollow\" href=\"https:\/\/wordpress.org\/plugins\/awesome-support\/\" class=\"wp-pic-requires\" target=\"_blank\" title=\"WordPress.org Plugin Page\">\n\t\t\t\t\t\tWP 4.0+<em>Requires<\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div><!-- .wp-pic-wrapper--><link rel='stylesheet' id='dashicons-css' href='https:\/\/themeisle.com\/blog\/wp-includes\/css\/dashicons.min.css?ver=6.8.5' type='text\/css' media='all' \/>\n<link rel='stylesheet' id='wppic-style-css' href='https:\/\/themeisle.com\/blog\/wp-content\/plugins\/wp-plugin-info-card\/dist\/wppic-styles.css?ver=6.1.1' type='text\/css' media='all' \/>\n<script type=\"text\/javascript\" src=\"https:\/\/themeisle.com\/blog\/wp-includes\/js\/jquery\/jquery.min.js?ver=3.7.1\" id=\"jquery-core-js\"><\/script>\n<script type=\"text\/javascript\" src=\"https:\/\/themeisle.com\/blog\/wp-includes\/js\/jquery\/jquery-migrate.min.js?ver=3.4.1\" id=\"jquery-migrate-js\"><\/script>\n<script type=\"text\/javascript\" id=\"wppic-script-js-extra\">\n\/* <![CDATA[ *\/\nvar wppicAjax = {\"ajaxurl\":\"https:\\\/\\\/themeisle.com\\\/blog\\\/wp-admin\\\/admin-ajax.php\"};\n\/* ]]> *\/\n<\/script>\n<script type=\"text\/javascript\" src=\"https:\/\/themeisle.com\/blog\/wp-content\/plugins\/wp-plugin-info-card\/assets\/js\/wppic-script.min.js?ver=6.1.1\" id=\"wppic-script-js\"><\/script>\n\n\n\n<div class=\"su-divider su-divider-style-default\" style=\"margin:40px 0;border-width:15px;border-color:#4267cf\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step-2\">Step 2: Launch the setup wizard \u2699\ufe0f<\/h3>\n\n\n\n<p>Once you activate the plugin, it will prompt you to <strong>Click here To Get Started Now<\/strong> to start the setup process.<\/p>\n\n\n<div class=\"wp-block-image blog-img-std\">\n<figure class=\"aligncenter size-full\" id=\"wp-block-themeisle-blocks-image-d4a832a7\"><img data-opt-id=956077428  fetchpriority=\"high\" decoding=\"async\" width=\"1537\" height=\"265\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png\" alt=\"Awesome Support activation prompt with button to start the setup wizard\" class=\"wp-image-81350\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1537\/h:265\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 1537w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:52\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:177\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:132\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:9\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:480\/h:83\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 480w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:794\/h:137\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 794w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1200\/h:207\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 1200w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:296\/h:51\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 296w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:390\/h:67\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 390w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:270\/h:47\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 270w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1537\/h:265\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/get-started-with-awesome-support.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure><\/div>\n\n\n<p>The first part of the quickstart guide asks whether or not you&#8217;d like to turn on support for multiple products. If you&#8217;re only selling one product, or if you&#8217;d like all of your tickets to go to one person, you should select <strong>No<\/strong>.<\/p>\n\n\n\n<p>However, companies with multiple products are better off if they give customers the chance to specify. If anything, it helps you narrow down what the problem is.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large blog-img-std\" id=\"wp-block-themeisle-blocks-image-dba7fff5\"><img data-opt-id=404395883  fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"604\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:604\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png\" alt=\"Awesome Support setup option to enable support for multiple products\n\" class=\"wp-image-81352\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:604\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:177\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:453\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:30\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:407\/h:240\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 407w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:673\/h:397\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 673w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1017\/h:600\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 1017w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:251\/h:148\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 251w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:330\/h:195\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 330w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:229\/h:135\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 229w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1486\/h:877\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 1486w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1486\/h:877\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-setup.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<p>You&#8217;ll also have to create a menu to show the <strong>Submit Ticket<\/strong> tab. If you don&#8217;t already have a menu, the tutorial provides a link to create a menu.<\/p>\n\n\n<div class=\"wp-block-image blog-img-std\">\n<figure class=\"aligncenter size-full\" id=\"wp-block-themeisle-blocks-image-9d954675\"><img data-opt-id=1840083030  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png\"  decoding=\"async\" width=\"962\" height=\"573\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png\" alt=\"WordPress Menus screen used to create a menu for helpdesk links\" class=\"wp-image-14632\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:962\/h:573\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 962w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:179\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:457\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:30\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:403\/h:240\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 403w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:667\/h:397\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 667w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:248\/h:148\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 248w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:327\/h:195\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 327w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:227\/h:135\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 227w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:962\/h:573\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 2x\" \/><noscript><img data-opt-id=1840083030  decoding=\"async\" width=\"962\" height=\"573\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png\" alt=\"WordPress Menus screen used to create a menu for helpdesk links\" class=\"wp-image-14632\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:962\/h:573\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 962w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:179\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:457\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:30\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:403\/h:240\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 403w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:667\/h:397\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 667w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:248\/h:148\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 248w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:327\/h:195\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 327w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:227\/h:135\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 227w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:962\/h:573\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2018\/05\/setup_a_menu.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure><\/div>\n\n\n<p>Once you have a menu, you can specify which menu you want to add the <strong>Submit Ticket<\/strong> page to. The wizard auto-creates a <strong>Submit Ticket<\/strong> page at <strong>\/submit-ticket\/<\/strong> using the plugin&#8217;s dedicated block.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full blog-img-std\" id=\"wp-block-themeisle-blocks-image-e33e90e0\"><img data-opt-id=1299669054  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png\"  decoding=\"async\" width=\"1508\" height=\"818\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png\" alt=\"Awesome Support wizard step to add the Submit Ticket page to a menu\n\" class=\"wp-image-81356\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1508\/h:818\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 1508w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:163\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:555\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:417\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:27\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:442\/h:240\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 442w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:732\/h:397\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 732w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1106\/h:600\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 1106w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:273\/h:148\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 273w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:359\/h:195\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 359w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:249\/h:135\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 249w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1508\/h:818\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 2x\" \/><noscript><img data-opt-id=1299669054  decoding=\"async\" width=\"1508\" height=\"818\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png\" alt=\"Awesome Support wizard step to add the Submit Ticket page to a menu\n\" class=\"wp-image-81356\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1508\/h:818\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 1508w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:163\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:555\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:417\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:27\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:442\/h:240\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 442w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:732\/h:397\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 732w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1106\/h:600\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 1106w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:273\/h:148\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 273w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:359\/h:195\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 359w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:249\/h:135\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 249w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1508\/h:818\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-submit-ticket-page.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure>\n\n\n\n<p>The same goes for the <strong>My Tickets<\/strong> page, which is where your customers see open tickets. The wizard auto-creates a <strong>My Tickets<\/strong> page at <strong>\/my-tickets\/<\/strong> using an Awesome Support block.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In your footer or sidebar<\/li>\n\n\n\n<li>As a drop-down under a parent <strong>Support<\/strong> option<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full blog-img-std\" id=\"wp-block-themeisle-blocks-image-f80c01ad\"><img data-opt-id=1997978973  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png\"  decoding=\"async\" width=\"1555\" height=\"827\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png\" alt=\"Awesome Support wizard step to add the My Tickets page to a menu\n\" class=\"wp-image-81359\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1555\/h:827\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 1555w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:160\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:545\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:408\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1536\/h:817\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 1536w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:27\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:451\/h:240\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 451w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:746\/h:397\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 746w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1128\/h:600\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 1128w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:278\/h:148\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 278w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:367\/h:195\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 367w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:254\/h:135\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 254w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1555\/h:827\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 2x\" \/><noscript><img data-opt-id=1997978973  decoding=\"async\" width=\"1555\" height=\"827\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png\" alt=\"Awesome Support wizard step to add the My Tickets page to a menu\n\" class=\"wp-image-81359\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1555\/h:827\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 1555w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:160\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:545\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 1024w, 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https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:451\/h:240\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 451w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:746\/h:397\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 746w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1128\/h:600\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 1128w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:278\/h:148\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 278w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:367\/h:195\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 367w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:254\/h:135\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 254w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1555\/h:827\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-My-ticket-page.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure>\n\n\n\n<p>The next step asks if you&#8217;d like to use the priority field in your tickets. Priorities help you see which tickets need to be dealt with first, and this feature is available in the free version.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full blog-img-std\" id=\"wp-block-themeisle-blocks-image-0375d692\"><img data-opt-id=805338307  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png\"  decoding=\"async\" width=\"1482\" height=\"805\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png\" alt=\"Awesome Support setup option to enable ticket priorities\n\" class=\"wp-image-81361\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1482\/h:805\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 1482w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:163\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:556\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:417\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:27\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 50w, 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https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:249\/h:135\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 249w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1482\/h:805\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 2x\" \/><noscript><img data-opt-id=805338307  decoding=\"async\" width=\"1482\" height=\"805\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png\" alt=\"Awesome Support setup option to enable ticket priorities\n\" class=\"wp-image-81361\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1482\/h:805\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 1482w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:163\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:556\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:417\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:27\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:442\/h:240\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 442w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:731\/h:397\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 731w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1105\/h:600\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 1105w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:272\/h:148\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 272w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:359\/h:195\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 359w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:249\/h:135\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 249w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1482\/h:805\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Priorities-tab.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure>\n\n\n\n<p>If you have multiple support departments, make sure you create all of those departments in the dashboard. During setup, the wizard asks <strong>Do you want to enable Departments?<\/strong>, and this feature is also included in the free version.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full blog-img-std\" id=\"wp-block-themeisle-blocks-image-d6a57597\"><img data-opt-id=1338520572  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png\"  decoding=\"async\" width=\"1534\" height=\"825\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png\" alt=\"Awesome Support setup option to enable departments\n\" class=\"wp-image-81362\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1534\/h:825\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 1534w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:161\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:551\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:413\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:27\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:446\/h:240\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 446w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:738\/h:397\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 738w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1116\/h:600\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 1116w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:275\/h:148\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 275w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:363\/h:195\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 363w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:251\/h:135\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 251w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1534\/h:825\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 2x\" \/><noscript><img data-opt-id=1338520572  decoding=\"async\" width=\"1534\" height=\"825\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png\" alt=\"Awesome Support setup option to enable departments\n\" class=\"wp-image-81362\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1534\/h:825\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 1534w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:161\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:551\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:413\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:27\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:446\/h:240\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 446w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:738\/h:397\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 738w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1116\/h:600\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 1116w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:275\/h:148\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 275w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:363\/h:195\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 363w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:251\/h:135\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 251w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1534\/h:825\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Departments.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure>\n\n\n\n<p>Finally, in this last step you decide what user roles can submit tickets to your website. If you don&#8217;t have any users on your site yet, you can skip this page. If you do, though, keep in mind that existing user roles are unchecked by default, so they won&#8217;t be allowed to submit a ticket unless you select them here.<\/p>\n\n\n<div class=\"wp-block-image blog-img-std\">\n<figure class=\"aligncenter size-full\" id=\"wp-block-themeisle-blocks-image-322e8b72\"><img data-opt-id=899816306  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png\"  decoding=\"async\" width=\"1043\" height=\"840\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png\" alt=\"Awesome Support setup step to select which user roles can submit tickets\" class=\"wp-image-115399\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1043\/h:840\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 1043w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:242\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:825\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:619\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:40\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:298\/h:240\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 298w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:493\/h:397\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 493w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:745\/h:600\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 745w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:184\/h:148\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 184w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:242\/h:195\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 242w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:168\/h:135\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 168w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1043\/h:840\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 2x\" \/><noscript><img data-opt-id=899816306  decoding=\"async\" width=\"1043\" height=\"840\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png\" alt=\"Awesome Support setup step to select which user roles can submit tickets\" class=\"wp-image-115399\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1043\/h:840\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 1043w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:242\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:825\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:619\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:40\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:298\/h:240\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 298w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:493\/h:397\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 493w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:745\/h:600\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 745w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:184\/h:148\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 184w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:242\/h:195\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 242w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:168\/h:135\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 168w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1043\/h:840\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/step-to-select-which-user-roles-can-submit-tickets.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure><\/div>\n\n\n<p>When you are done, proceed through the next few windows to land back on the WordPress dashboard.<\/p>\n\n\n<div class=\"su-divider su-divider-style-default\" style=\"margin:40px 0;border-width:15px;border-color:#4267cf\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step-3\">Step 3: Test your WordPress helpdesk on the frontend \ud83d\uddb1\ufe0f<\/h3>\n\n\n\n<p>Just like that, your website has a helpdesk! To test it out, open a new incognito tab (<em>or logout\/<a href=\"https:\/\/themeisle.com\/blog\/switch-between-wordpress-users\/\">switch your user account<\/a><\/em>) and go to the frontend. Select the <strong>Submit Ticket<\/strong> option on your menu.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large blog-img-std\" id=\"wp-block-themeisle-blocks-image-e03ac7ef\"><img data-opt-id=323343072  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:285\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png\"  decoding=\"async\" width=\"1024\" height=\"285\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:285\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png\" alt=\"Site frontend navigation showing Submit Ticket link\n\" class=\"wp-image-81378\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:285\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:83\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:213\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1536\/h:427\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 1536w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:14\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:480\/h:133\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 480w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:794\/h:221\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 794w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1200\/h:333\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 1200w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:296\/h:82\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 296w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:390\/h:108\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 390w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:270\/h:75\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 270w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1659\/h:461\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 1659w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1659\/h:461\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 2x\" \/><noscript><img data-opt-id=323343072  decoding=\"async\" width=\"1024\" height=\"285\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:285\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png\" alt=\"Site frontend navigation showing Submit Ticket link\n\" class=\"wp-image-81378\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:285\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:83\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:213\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1536\/h:427\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 1536w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:14\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:480\/h:133\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 480w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:794\/h:221\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 794w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1200\/h:333\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 1200w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:296\/h:82\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 296w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:390\/h:108\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 390w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:270\/h:75\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 270w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1659\/h:461\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 1659w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1659\/h:461\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/submit-ticket-in-menu-1.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure>\n\n\n\n<p>Register as a test user and create an account.<\/p>\n\n\n<div class=\"wp-block-image blog-img-std\">\n<figure class=\"aligncenter size-full\" id=\"wp-block-themeisle-blocks-image-317020be\"><img data-opt-id=280433395  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png\"  decoding=\"async\" width=\"1551\" height=\"607\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png\" alt=\"User registration form shown before submitting a support ticket\" class=\"wp-image-115400\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1551\/h:607\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 1551w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:117\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:401\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 1024w, 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https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1200\/h:470\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 1200w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:296\/h:116\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 296w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:390\/h:153\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 390w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:270\/h:106\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 270w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1551\/h:607\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 2x\" \/><noscript><img data-opt-id=280433395  decoding=\"async\" width=\"1551\" height=\"607\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png\" alt=\"User registration form shown before submitting a support ticket\" class=\"wp-image-115400\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1551\/h:607\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 1551w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:117\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:401\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:301\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1536\/h:601\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 1536w, 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https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1200\/h:470\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 1200w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:296\/h:116\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 296w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:390\/h:153\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 390w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:270\/h:106\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 270w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1551\/h:607\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/User-registration-form.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure><\/div>\n\n\n<p>You can then view what your customers will see every time they submit their own ticket. For instance, they have a Subject field, Description, Department, Product, and Attachments.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full blog-img-std\" id=\"wp-block-themeisle-blocks-image-5ba14bb9\"><img data-opt-id=1138271080  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png\"  decoding=\"async\" width=\"1588\" height=\"914\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png\" alt=\"Awesome Support frontend submit ticket form with subject, description, department, product, and attachments fields\n\" class=\"wp-image-81373\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1588\/h:914\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 1588w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:173\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:589\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:442\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1536\/h:884\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 1536w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:29\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:417\/h:240\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 417w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:690\/h:397\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 690w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1042\/h:600\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 1042w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:257\/h:148\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 257w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:339\/h:195\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 339w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:235\/h:135\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 235w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1588\/h:914\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 2x\" \/><noscript><img data-opt-id=1138271080  decoding=\"async\" width=\"1588\" height=\"914\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png\" alt=\"Awesome Support frontend submit ticket form with subject, description, department, product, and attachments fields\n\" class=\"wp-image-81373\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1588\/h:914\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 1588w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:173\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:589\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:442\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1536\/h:884\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 1536w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:29\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:417\/h:240\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 417w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:690\/h:397\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 690w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1042\/h:600\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 1042w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:257\/h:148\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 257w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:339\/h:195\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 339w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:235\/h:135\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 235w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1588\/h:914\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/awesome-support-Submit-Ticket.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure>\n\n\n\n<p>Upon submitting a ticket, the users can then navigate to the My Tickets page to check on statuses.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full blog-img-std\" id=\"wp-block-themeisle-blocks-image-c12d4c79\"><img data-opt-id=530979822  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png\"  decoding=\"async\" width=\"1532\" height=\"361\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png\" alt=\"Awesome Support My Tickets page showing customer ticket statuses\n\" class=\"wp-image-115402\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1532\/h:361\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 1532w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:71\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:241\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:181\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:12\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:480\/h:113\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 480w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:794\/h:187\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 794w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1200\/h:283\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 1200w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:296\/h:70\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 296w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:390\/h:92\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 390w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:270\/h:64\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 270w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1532\/h:361\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 2x\" \/><noscript><img data-opt-id=530979822  decoding=\"async\" width=\"1532\" height=\"361\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png\" alt=\"Awesome Support My Tickets page showing customer ticket statuses\n\" class=\"wp-image-115402\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1532\/h:361\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 1532w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:71\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 300w, 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https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:480\/h:113\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 480w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:794\/h:187\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 794w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1200\/h:283\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 1200w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:296\/h:70\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 296w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:390\/h:92\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 390w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:270\/h:64\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 270w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1532\/h:361\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-My-Tickets-page.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure>\n\n\n<div class=\"su-divider su-divider-style-default\" style=\"margin:40px 0;border-width:15px;border-color:#4267cf\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step-4\">Step 4: Reply to tickets from the WordPress backend \ud83e\uddd1\u200d\ud83d\udcbb<\/h3>\n\n\n\n<p>Now, you can head back to your normal WordPress dashboard. Under <strong>Tickets \u2192 All Tickets<\/strong>, you&#8217;ll see quick status links for <strong>All<\/strong>, <strong>New<\/strong>, and <strong>In Progress<\/strong>, along with filters for states such as open and closed.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full blog-img-std\" id=\"wp-block-themeisle-blocks-image-6603647b\"><img data-opt-id=302307987  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png\"  decoding=\"async\" width=\"1918\" height=\"655\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png\" alt=\"Awesome Support All Tickets screen in the WordPress dashboard with filters and status views\n\" class=\"wp-image-115403\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1918\/h:655\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 1918w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:102\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:350\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:262\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1536\/h:525\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 1536w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:17\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:480\/h:164\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 480w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:794\/h:271\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 794w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1200\/h:410\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 1200w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:296\/h:101\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 296w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:390\/h:133\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 390w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:270\/h:92\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 270w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1918\/h:655\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 2x\" \/><noscript><img data-opt-id=302307987  decoding=\"async\" width=\"1918\" height=\"655\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png\" alt=\"Awesome Support All Tickets screen in the WordPress dashboard with filters and status views\n\" class=\"wp-image-115403\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1918\/h:655\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 1918w, 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https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1536\/h:525\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 1536w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:17\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:480\/h:164\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 480w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:794\/h:271\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 794w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1200\/h:410\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 1200w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:296\/h:101\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 296w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:390\/h:133\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 390w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:270\/h:92\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 270w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1918\/h:655\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-All-Tickets-screen-in-the-WordPress-dashboard.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure>\n\n\n\n<p>To reply, click on the ticket of your choice and communicate through the <strong>Ticket Replies<\/strong> area. Once the issue has been resolved you can click the <strong>Close Ticket<\/strong> button.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full blog-img-std\" id=\"wp-block-themeisle-blocks-image-d5c96e1e\"><img data-opt-id=1828970953  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png\"  decoding=\"async\" width=\"1379\" height=\"696\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png\" alt=\"Awesome Support ticket detail view with Ticket Replies area and close action\n\" class=\"wp-image-115404\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1379\/h:696\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 1379w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:151\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:517\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:388\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:25\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 50w, 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https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:267\/h:135\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 267w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1379\/h:696\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 2x\" \/><noscript><img data-opt-id=1828970953  decoding=\"async\" width=\"1379\" height=\"696\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png\" alt=\"Awesome Support ticket detail view with Ticket Replies area and close action\n\" class=\"wp-image-115404\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1379\/h:696\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 1379w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:151\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:517\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 1024w, 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https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:787\/h:397\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 787w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1189\/h:600\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 1189w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:293\/h:148\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 293w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:386\/h:195\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 386w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:267\/h:135\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 267w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1379\/h:696\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Awesome-Support-ticket-detail-view.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure>\n\n\n\n<p>There&#8217;s also information involving the agent, current status, and open tickets on the same page.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full blog-img-std\" id=\"wp-block-themeisle-blocks-image-55164a42\"><img data-opt-id=1675695370  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png\"  decoding=\"async\" width=\"548\" height=\"879\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png\" alt=\"Awesome Support Ticket Details and User Profile panels in the ticket dashboard\n\" class=\"wp-image-115405\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:548\/h:879\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 548w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:187\/h:300\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 187w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:31\/h:50\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 31w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:150\/h:240\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 150w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:248\/h:397\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 248w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:374\/h:600\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 374w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:92\/h:148\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 92w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:122\/h:195\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 122w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:84\/h:135\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 84w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:548\/h:879\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 2x\" \/><noscript><img data-opt-id=1675695370  decoding=\"async\" width=\"548\" height=\"879\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png\" alt=\"Awesome Support Ticket Details and User Profile panels in the ticket dashboard\n\" class=\"wp-image-115405\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:548\/h:879\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 548w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:187\/h:300\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 187w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:31\/h:50\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 31w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:150\/h:240\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 150w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:248\/h:397\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 248w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:374\/h:600\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 374w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:92\/h:148\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 92w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:122\/h:195\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 122w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:84\/h:135\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 84w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:548\/h:879\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2026\/04\/Ticket-Details-and-User-Profile-panels.png 2x\" sizes=\"(max-width: 548px) 100vw, 548px\" \/></noscript><\/figure>\n\n\n\n<p>Finally, if you&#8217;d like to add additional products or departments, the buttons are available right in the dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full blog-img-std\" id=\"wp-block-themeisle-blocks-image-44fa3ffe\"><img data-opt-id=2096949855  data-opt-src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png\"  decoding=\"async\" width=\"1413\" height=\"609\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png\" alt=\" Awesome Support dashboard buttons to add products and departments\n\" class=\"wp-image-81383\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1413\/h:609\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 1413w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:129\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:441\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:331\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:22\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:480\/h:207\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 480w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:794\/h:342\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 794w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1200\/h:517\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 1200w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:296\/h:128\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 296w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:390\/h:168\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 390w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:270\/h:116\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 270w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1413\/h:609\/q:mauto\/f:best\/dpr:2\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 2x\" \/><noscript><img data-opt-id=2096949855  decoding=\"async\" width=\"1413\" height=\"609\" src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png\" alt=\" Awesome Support dashboard buttons to add products and departments\n\" class=\"wp-image-81383\" srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1413\/h:609\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 1413w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:129\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:441\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:768\/h:331\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 768w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:50\/h:22\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 50w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:480\/h:207\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 480w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:794\/h:342\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 794w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1200\/h:517\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 1200w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:296\/h:128\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 296w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:390\/h:168\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 390w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:270\/h:116\/q:mauto\/f:best\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 270w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1413\/h:609\/q:mauto\/f:best\/dpr:2\/https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2023\/09\/products-and-departments.png 2x\" sizes=\"(max-width: 700px) 100vw, 700px\" \/></noscript><\/figure>\n\n\n<div class=\"su-divider su-divider-style-dotted\" style=\"margin:40px 0;border-width:1px;border-color:#999999\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Are you ready to add a WordPress helpdesk to your website?<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>The free version of Awesome Support sets you up with a fully-functioning WordPress helpdesk. But if you ever need more functionality, Awesome Support has a huge <a href=\"https:\/\/getawesomesupport.com\/addons\/\" target=\"_blank\" rel=\"noopener\">variety of premium add-ons<\/a> that can help with everything from automatically assigning tickets to agents to receiving Slack notifications whenever a new ticket rolls in.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t<div class='ti-tweet-clear'><\/div>\n\t\t\t<div class='ti-tweet_wrapper'>\n\t\t    \t<div class='ti-tweet_text'>\n\t\t    \t\t<a href='https:\/\/twitter.com\/share?text=Learn+how+to+add+a+helpdesk+to+%23WordPress+site+using+the+free+%40_AwesomeSupport+%23plugin+%F0%9F%96%B1%EF%B8%8F&via=themeisle&related=themeisle&url=https:\/\/themeisle.com\/blog\/wordpress-helpdesk\/' target='_blank' rel='nofollow'>Learn how to add a helpdesk to #WordPress site using the free @_AwesomeSupport #plugin \ud83d\uddb1\ufe0f<\/a>\n\t\t    \t<\/div>\n\t\t    \t<div class='ti-tweet_sharebtn'>\n\t\t    \t<a href='https:\/\/twitter.com\/share?text=Learn+how+to+add+a+helpdesk+to+%23WordPress+site+using+the+free+%40_AwesomeSupport+%23plugin+%F0%9F%96%B1%EF%B8%8F&via=themeisle&related=themeisle&url=https:\/\/themeisle.com\/blog\/wordpress-helpdesk\/' target='_blank' rel='nofollow'>Click To Tweet \n\t\t    \t\t<span><\/span>\n\t\t    \t<\/a>\n\t\t    <\/div>\n\t\t<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"su-note\"  style=\"border-color:#e5e1b2;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#FFFBCC;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">\n\n\n\n<p>\ud83d\udc68\u200d\ud83d\udd27 To offer even better support, consider combining your new helpdesk with <a href=\"https:\/\/themeisle.com\/blog\/create-wordpress-knowledge-base\/\">a WordPress knowledgebase<\/a> and\/or <a href=\"https:\/\/themeisle.com\/blog\/best-live-chat-plugins-wordpress\/\">live chat plugin<\/a>.<\/p>\n\n\n<\/div><\/div>\n\n\n\n<p><em><strong>Do you have any other questions about adding a helpdesk to WordPress? 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src=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:300\/q:eco\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2025\/09\/e2ce20299a807336c68c2e029640adaa1.png\" alt=\"speed guide\" class=\"wp-image-113040\" old-srcset=\"https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:300\/h:300\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2025\/09\/e2ce20299a807336c68c2e029640adaa1.png 300w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:1024\/h:1024\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2025\/09\/e2ce20299a807336c68c2e029640adaa1.png 1024w, https:\/\/mllj2j8xvfl0.i.optimole.com\/cb:c5QE.37290\/w:150\/h:150\/q:mauto\/f:best\/https:\/\/themeisle.com\/blog\/wp-content\/uploads\/2025\/09\/e2ce20299a807336c68c2e029640adaa1.png 150w, 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300px\" \/></noscript><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center ticss-58e79f2f\" style=\"font-size:14px\"><strong>FREE GUIDE<\/strong><\/p>\n\n\n\n<p class=\"ticss-d144f107\" style=\"font-size:25px\"><strong>4 Essential Steps to Speed Up Your&nbsp;WordPress Website<\/strong><\/p>\n\n\n\n<p class=\"ticss-3b627beb\">Follow the simple steps in our 4-part mini series and reduce your loading times by 50-80%.&nbsp;\ud83d\ude80<\/p>\n\n\n<p><div class=\"frm_forms  with_frm_style frm_style_themeisle\" id=\"frm_form_4_container\" data-token=\"5e92737f4cb3ad67d604c3513fb9c8df\">\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_site-speed-guide-below-post\" data-token=\"5e92737f4cb3ad67d604c3513fb9c8df\">\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Site Speed Guide - Below Post<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"4\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_4\" id=\"frm_hide_fields_4\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"site-speed-guide-below-post\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_4\" name=\"frm_submit_entry_4\" value=\"d29b2752e1\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/blog\/wp-json\/wp\/v2\/posts\/14427\" \/><input type=\"hidden\" name=\"item_meta[18]\" id=\"field_6px6q2\" value=\"\/blog\/wp-json\/wp\/v2\/posts\/14427\"  data-frmval=\"\/blog\/wp-json\/wp\/v2\/posts\/14427\"   \/>\n<div id=\"frm_field_15_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container\">\r\n\t<label for=\"field_6px6q\" id=\"field_6px6q_label\" class=\"frm_primary_label\">Your Email\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input type=\"email\" id=\"field_6px6q\" name=\"item_meta[15]\" value=\"\"  autocomplete=\"email\"  placeholder=\"your@email.com\" data-reqmsg=\"Your Email cannot be blank.\" aria-required=\"true\" data-invmsg=\"Your Email is invalid\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_17_container\" class=\"frm_form_field form-field  frm_none_container vertical_radio\">\r\n\t<div  id=\"field_6px6q3_label\" class=\"frm_primary_label\">Subscribe to our newsletter\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/div>\r\n\t<div class=\"frm_opt_container\" aria-labelledby=\"field_6px6q3_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_17-0\">\t\t\t<label  for=\"field_6px6q3-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[17][]\" id=\"field_6px6q3-0\" value=\"true\"  data-invmsg=\"Subscribe to our newsletter is invalid\" aria-invalid=\"false\"   \/> Subscribe to our newsletter<\/label><\/div>\n<\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_14_container\" class=\"frm_form_field form-field \">\r\n\t<div class=\"frm_submit frm_flex\">\r\n<button class=\"frm_button_submit frm_final_submit\" type=\"submit\"   formnovalidate=\"formnovalidate\">FREE ACCESS<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_24_container\">\n\t\t\t<label for=\"field_pxzn1\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_pxzn1\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[24]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"tGKtIG19U6wyYcew8uBttbwigHJdiKVsaUwnadhg7FAwF9M0QAXa6pd1+Qu8+H8p\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"ak_\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"205\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><\/form>\n<\/div>\n<\/p>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"Are you interested in adding a WordPress helpdesk to your site? In this post, we&#8217;ll show you how to create your very own WordPress helpdesk using a popular free plugin (with optional premium add-ons).","protected":false},"author":36,"featured_media":16904,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_stopmodifiedupdate":true,"_modified_date":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[13,272],"tags":[],"hashtags":[],"class_list":["post-14427","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wordpress-plugins","category-wordpress-tutorials"],"wppr_data":{"cwp_meta_box_check":"No"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v26.1.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Create a WordPress Helpdesk, Quickly and for Free<\/title>\n<meta name=\"description\" content=\"Learn how to add a WordPress helpdesk to your site using a free plugin. 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